Frequently Asked Questions
Everything you need to know about shopping at Annie's & Gretchen's Hallmark
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is your return policy for gifts and ornaments?
We accept returns on most items within 30 days of purchase, provided they are in original packaging with tags attached. Keepsake ornaments must be in their original, undamaged boxes.
Can I use my Hallmark Gold Crown Rewards points online?
Yes, you can apply your valid Gold Crown Rewards and Reward Dollars during the checkout process by entering your member information.
Do you offer gift wrapping services?
We offer a variety of gift packaging options, including premium gift bags and tissue paper, which can be selected at checkout for a small additional fee.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Hallmark gift cards.